Shipping & Returns

Shipping

 

Returns & Replacements Policy

  • Both warranties (14-Day Free Returns and 365-Day Guarantee) do not cover damage and/or return requests caused by accidents, negligence, or improper care.
  • You need to ship the item(s) back and notify our customer service team to initiate the refund or replacement.
  • A shipping fee may apply for a one-time replacement.

Replacing Your Eyewear

  • You can send a request for a replacement pair with the same order details, or contact our customer service team if you want to change your order details.
  • The next request for a different product in the same order can be sent after the previous request is complete.