Returns & Replacements Policy
- Both warranties (14-Day Free Returns and 365-Day Guarantee) do not cover damage and/or return requests caused by accidents, negligence, or improper care.
- You need to ship the item(s) back and notify our customer service team to initiate the refund or replacement.
- A shipping fee may apply for a one-time replacement.
Replacing Your Eyewear
- You can send a request for a replacement pair with the same order details, or contact our customer service team if you want to change your order details.
- The next request for a different product in the same order can be sent after the previous request is complete.